Shield Security Service

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Shield Security Service are specialists in manned security we administer all technical, operational, personnel and control functions nationwide, from our Headquarters situated in Neath, under the personal supervision of the Director.

Our services include:

• Manned security, including uniformed officers, retail security and loss prevention officers
• Key holding and alarm response
• Mobile patrols

We at Shield Security Service are dedicated to providing the best service possible using people trained to the highest degree; we Endeavour to give the same professional, reliable and dedicated service too all of our clients, regardless of the scale of our contract with them.

Our existing clients have not only come to expect, but demand a quality client service from us. Our operations management team fulfils this expectation, and are on call 24 hours a day, 7 days a week and 52 weeks a year.

Shield Security Service prides itself on providing a total service to our clients. We consider ourselves to be flexible and make every effort possible to meet all requests for extra cover. Importantly, Shield Security Service does not charge a premium for services at weekends or at night. Shield Security Service aims to carry extra staff in each region to cover holidays, sickness and absence from work.
Upon beginning a new service contract with our clients, Shield Security Service management visit each location and fulfil four functions:

1. It allows the client to give an appraisal of the guard’s performance and address any problems.

2. Work practices can change and the demands placed upon the guards can alter. Following discussions with the client the guard’s duties can be tailored accordingly.

3. The guard can be brought up to date on Shield Security Service matters, thus preventing him/her from becoming too detached from the company.

4. The guards can express any concerns that he or she may have.

Our operations are managed from our control room within Head Office. Manned 24 hours a day, 7 days a week, 52 weeks of the year, our team of skilled and experienced personnel are on hand to offer advice and assistance to our guards and clients. Request for support should be made through the Control Room.

Shield Security Service provides a high quality service to business premises. The Keyholding service we provide is a valued benefit to any business looking at providing protection to their assets against any risk.

Our Keyholding supervisors respond to any emergency 24 hours a day, 7 days a week to offer you peace of mind.

As your nominated professional keyholders for your intruder or fire, upon notification of activation we will dispatch a SIA security officer to attend. Upon arrival, they execute a thorough external check of the premises and then investigate the cause of the activation. If required, we will liaise with the necessary security company to reset the system and leave the property secure.

In the event of a serious incident, such as burglary fire or flood, we will remain on site and manage the situation as required, for example liaise with the emergency services, boarding, glazing and locksmiths companies, and only leave the property once it is re-secured, or upon your instructions.

High profile Static Officers provide peace of mind for owners of building sites, shopping centres, office blocks and wherever there is a need for high profile uniform security officers. Combined with our Keyholding service, Mobile Patrols and Loss Prevention Officers, it makes us a one-stop-shop for all your security requirements.

Shield Security Service can provide mobile patrols tailor-made to suit your requirements, which could be combined with our professional keyholding service. Each patrol contract is designed to suit the site, from external patrols at random times to thorough internal patrols at set times to ensure a visible deterrent exists to any would be troublemaker or opportunists in the area.

Retail Security Officers are normally engaged in a wide range of retail locations such as shopping precincts, supermarkets, chain stores, department stores and individual single outlets where the range of merchandise for sale are extensive. All assignments are different and it is essential for the Retail Security Officer to have a clear understanding of the layout of the retail premises and knowledge of the local vicinity in which they are employed if they are to perform their duties effectively.

Our officers are trained in a wide variety of tasks across various assignments. They have integrity and are able to manage change and problems effectively and can confidently control situations as they occur whilst carrying out their duties.

All Shield Security Service Retail Officers are trained to the highest standard and are licensed by the Security Industry Authority.

A Loss Prevention Officer (LPO) is employed to deter and detect theft in retail outlets. Their duties include patrolling stores in the role of an ordinary shopper, watching for shoplifters. The LPO follows any shopper behaving suspiciously, and keeps records of such observation. The key difference between a LPO and a Retail Officer is that the former’s role is covert. If they observe any individual stealing, they may arrest.

As with our Retail Officers, all Shield Security Service LPOs are trained to the highest standard and are licensed by the Security Industry Authority.

Hours of Business

Monday-Friday : 9am-5pm

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